01. Privacy Policy & Data Collection
At The Halong Catamaran, operated by Maritime Luxury Cruises Vietnam Co., Ltd., we are committed to safeguarding the privacy and personal data of our distinguished international guests. This policy details how we collect, process, and protect your information when booking day cruises via our website, concierge desks, or partner agencies.GDPR & Personal Data Protection Compliance: We strictly adhere to Decree No. 13/2023/ND-CP on Personal Data Protection of Vietnam and international GDPR guidelines. Your financial and passport credentials are encrypted via TLS 1.3 256-bit protocol and never disclosed to third parties.
Information We Collect
- Passenger Registration Data: Full name, nationality, date of birth, passport number, and gender (mandatory by Vietnam Port Authority regulations for passenger manifests).
- Contact Information: Email address, mobile phone number, WhatsApp number, and hotel pickup location in Hanoi or Halong City.
- Dietary & Special Requests: Special dietary preferences (Vegetarian, Halal, Kosher, Gluten-Free) or physical assistance needs.
- Financial Security: Encrypted payment tokenization when executing credit card transactions directly via certified payment gateways (OnePay / Stripe).
02. Terms & Conditions of Voyage
By confirming a reservation on The Halong Catamaran Escape or The Halong Catamaran Premium, all passengers agree to abide by the following maritime safety regulations and operational terms:Boarding & Check-in Requirements
All guests must present a valid original Passport or Vietnamese National ID card at Tuan Chau International Port check-in lounge at least 30 minutes prior to departure time (08:30 AM for Morning Daylight Experience / 11:45 AM for Full-Day Luxury Odyssey). Failure to provide valid identification may result in denial of embarkation by Maritime Police without refund.Onboard Conduct & Safety Guidelines
- Passengers must observe all safety guidelines provided by the Captain and Crew during the pre-voyage briefing.
- Life jackets must be worn during speed boat transfers, kayaking, and water slide activities.
- Smoking (including e-cigarettes) is strictly prohibited inside air-conditioned dining lounges and permitted only in designated outdoor aft deck areas.
03. Payment Methods & Deposit Terms
Reservations can be paid via credit cards (Visa, MasterCard, American Express), bank wire transfer, or secure online checkout link.- Individual Bookings (1-8 Passengers): Full payment or 50% deposit required at time of booking. Balance paid 24 hours prior to departure.
- Private Charter & Groups (9+ Passengers): 50% deposit upon contract execution; remaining balance paid 7 business days prior to departure.
- Taxes & Service Fees: All published rates include 8% VAT (Value Added Tax) and 5% luxury service charge unless explicitly specified otherwise.
04. Cancellation & Refund Policy
We understand travel plans can evolve. Below is our transparent cancellation and rescheduling timeline for standard day cruise tickets:| Cancellation Timeframe | Standard Refund % | Rescheduling Terms |
|---|---|---|
| More than 7 days prior to cruise | 100% Full Refund | Complimentary |
| 3 to 7 days prior to cruise | 70% Refund | 10% Administrative Fee |
| 24 to 72 hours prior to cruise | 50% Refund | 25% Rescheduling Fee |
| Less than 24 hours or No-Show | Non-Refundable | 100% Ticket Forfeiture |
05. Maritime Safety & Weather Protocol
Halong Bay navigation permits are granted daily by the Quang Ninh Inland Waterways Port Authority. In cases of severe weather, tropical typhoons, dense fog, or sudden government port closures:Port Authority Cruise Cancellation Guarantee: If the Port Authority cancels cruise permits due to weather before departure, guests receive an immediate 100% full refund or free rescheduling to any available date within 12 months.
If the cruise is cut short by sudden weather directives while already underway, partial refunds will be calculated based on services already rendered (shuttle transport, lunch buffet, beverage service).